[ad_1] 2024 has started with a bang! There’s lots happening that I wanted to share: 3 New Resources I. If you lead a communications team or have such a role on your horizon, check out this new (free) Communications Director’s Handbook. It’s a one-of-a-kind field guide...
[ad_1] The way many people work has changed dramatically in recent years, with so many more employees working online or adopting more flexible schedules. What’s often lost in the discussion of this dramatic workforce shift is the fact that workers in the manufacturing...
[ad_1] Although the workforce is more scattered than ever due to hybrid offices, there is one thing that can bring your internal comms team together: email newsletters. Okay, your first thought might be, “don’t we already get enough emails as is?” While this is a...
[ad_1] No business wants to operate in the dark. However, without a complete understanding of the customer experience, poor customer sentiment and agent behaviours can go unnoticed. Supervisors do their best to evaluate agent performance, but manually reviewing every...
[ad_1] In the age of permanent white water, communications leaders are relied upon to provide steady navigation. Just as a ship’s captain needs a clear view of the horizon to identify the path forward and avoid hidden dangers, so too heads of communications require...
[ad_1] There’s a great deal of discussion on trust in the workplace today – why it’s declining, how important it is, how to build it among your teams. And no wonder. For decades, leaders have often succeeded or failed largely based on their ability to establish trust....
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