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[ad_1] No business wants to operate in the dark. However, without a complete understanding of the customer experience, poor customer sentiment and agent behaviours can go unnoticed. Supervisors do their best to evaluate agent performance, but manually reviewing every...
[ad_1] Having a healthy, loving and connected relationship is one of the most rewarding experiences. Couples often start out in a good place and can’t imagine things going awry. The biologically necessary attachment bonding chemical process (the “honeymoon” phase)...
[ad_1] By Leo Babauta As I write this, I’m on a long plane ride — I’ve written many posts on planes and trains, and I find it actually much easier to write this way despite the shakiness of my laptop on these rides. It’s easy to write on planes and trains because...
[ad_1] In this episode I’m talking to one of our PGSDers, Rachel, all about using Power Planning to get into creative flow. Rachel is an artist that enjoys capturing people and characters in her illustrations and loves to share her creative journey with others. She...
[ad_1] Positive confrontation is when people can bring up a subject that is typically deemed as negative or can trigger negative responses constructively. Many times, toxic relationships continue because people or the person who is suffering from the toxicity avoids...
[ad_1] In the age of permanent white water, communications leaders are relied upon to provide steady navigation. Just as a ship’s captain needs a clear view of the horizon to identify the path forward and avoid hidden dangers, so too heads of communications require...
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